Privacy Policy

At Pickandoro Pty Ltd ("Pickandoro", "we", "us", or "our"), we understand that your privacy is more than a legal requirement — it’s a matter of trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or engage with us in any other way.

By accessing our services, you agree to the practices outlined below.

1. Information We Collect

We collect different types of information to provide and improve our services:

a. Information you provide directly:

Name, billing and shipping address, email address, and phone number.

Payment information (processed securely via third-party providers — we never store full payment details).

Any communications or feedback you submit to us.

b. Automatically collected data:

IP address, browser type, device information.

Cookies and usage data to enhance your browsing experience.

c. Optional account data:

If you create an account, we collect login credentials and preferences.

2. How We Use Your Information

Your data helps us:

Process orders and deliver products.

Respond to inquiries and provide customer support.

Send order updates, confirmations, and important notices.

Improve website functionality and tailor your experience.

Comply with legal obligations and enforce our terms.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in these circumstances:

Service providers: Couriers, payment processors, and IT support who help us operate our business.

Legal compliance: If required by law or to protect the rights and safety of Pickandoro and others.

Business transfers: In the unlikely event of a business sale or merger.

All third parties are required to maintain strict confidentiality and data protection practices.

4. Cookies and Tracking

Pickandoro uses cookies to:

Maintain website functionality.

Analyse site usage patterns.

Personalize content and advertising (where applicable).

You can manage cookie preferences in your browser settings at any time.

5. International Data Transfers

As an Australian business, we primarily store and process data within Australia. However, certain service providers may operate in other jurisdictions. We ensure all transfers comply with relevant privacy regulations, including GDPR where applicable.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information. While no system can be completely secure, we continually review and enhance our security measures.

7. Your Rights

Depending on your location, you may have the right to:

Access or correct personal data.

Request deletion of your information.

Withdraw consent for marketing communications.

Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at support@pickandoro.com.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal data from individuals under the age of 16.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Significant changes will be communicated directly when appropriate.

Contact Us

Pickandoro Pty Ltd
53 Goodwood Road, Wayville SA 5034, Australia
Phone: +61 8 7200 6923
Email: support@pickandoro.com